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SUMMARY OF TERMS & CONDITIONS
Copyright & use of the site
This site, all its content and all rights associated with it are the property of Interview Skills Consulting Limited, trading as ISC Medical. You may not copy or reproduce any part of the site without the consent of ISC Medical, which can be sought by writing to enquiries@iscmedical.co.uk
Contact us
If you wish to contact us about your booking, order or payment, you may contact us by phone on 0203 507 0001 or email us at enquiries@iscmedical.co.uk.
Terms of the contract
If you place an order for an ISC Medical course or document download, then these terms and conditions apply to your order and to the contract between you and us.
We may change these terms and conditions at any time. Any changes will apply to orders that you place after the time that we update the terms and conditions on our website. The changes will not apply to any order that you place before we make the changes on our website. You will receive a summary of the terms and conditions which apply to your order when you receive your confirmation of order email.
We have taken care to ensure that our website (including the FAQ pages) and these terms and conditions do not contradict each other. However, if there are any inconsistencies or contradictions then these terms and conditions shall apply.
BOOKING FACE-TO-FACE OR VIRTUAL ‘ON ZOOM’ COURSES
General cancellation policy
Requests to cancel your place on an ISC Medical course must be made by email at enquiries@iscmedical.co.uk. The effective time of cancellation will be taken as the date and time on which we receive your written confirmation.
General cancellation fees
Cancellation 22 days or more before the course
A refund will be granted, subject to the deduction of an administration fee of £20 per course day (i.e. a 2-day course will incur a cancellation fee of £40 in total).
Cancellation 21 days to 8 days before the course
A refund will be granted subject to the deduction of an administration fee of £80 per course day.
Cancellation 7 days or less before the course
We regret that no cancellation can be accepted 7 days or less before a course or on the day of the course itself.
Postponing your course
If you are unable to attend the course that you originally booked for whatever reason, you may wish to postpone your booking to a future course. Requests to postpone your place on an ISC Medical course must be made by email at enquiries@iscmedical.co.uk.
General postponement terms
Postponing 8 days or more before the course
If you are postponing for the first time: You can transfer your booking onto another course for free. The postponement takes effect as soon as we notify you by email that we have transferred your booking.
If you are postponing for the second time or more: You can transfer your booking onto another course subject to a payment of an administration fee of £80 per course day (i.e. a 2-day course will incur a postponement fee of £160 in total).
Postponing 7 days or less before the course
We regret that no request for postponement can be accepted 7 days or less before a course or on the day of the course itself.
When a course booking has been postponed once, it can no longer be cancelled for a refund. However it may be postponed further, subject to the terms and conditions set out above. The entitlement for further postponement and any fee payable will be based and calculated using the new date as a reference point.
BOOKING ONLINE E-LEARNING MODULAR COURSES
General cancellation policy
When booking an online course, access to the online modules is granted with immediate effect for a period of 90-days. By placing your order you agree that your 90-day subscription period begins at the time that you have placed the order and your payment is received by us. No refund can be granted for online courses at any time.
Should you have problems accessing the online modules or course materials provided, please contact us by email at enquiries@iscmedical.co.uk.
Subscription extension fees
The initial fee paid grants access to the course for a period of 90-days. Your expiry date to the online modules is explicitly stated in your order confirmation email. If further extension to your subscription is required, this can be granted subject to an additional fee of £25 per month. Additional subscription periods will start from the time payment has been made.
Postponing your webinar
If you are unable to attend the webinar that you originally booked for whatever reason, you may wish to postpone your webinar to a future date. Requests to postpone your place on an ISC Medical webinar must be made by email at enquiries@iscmedical.co.uk.
Webinar postponement terms
Postponing with 2 days' notice or more
If you are postponing for the first time: You can transfer your booking onto another webinar for free. The postponement takes effect as soon as we notify you by email that we have transferred your booking.
If you are postponing for the second time or more: You can transfer your booking onto another webinar subject to a payment of an administration fee of £25.
Postponing under 2 days' notice
You can transfer your booking onto another webinar subject to a payment of an administration fee of £25.
Not attending a webinar without notice (DNA)
If you do not attend your webinar booking and fail to give either written or verbal notice, a fee of £40 will be required in order to reschedule your webinar date.
BOOKING ONE-TO-ONE INTERVIEW PRACTICE SESSIONS
General cancellation policy
Requests to cancel your place on an ISC Medical one-to-one session must be made by email at enquiries@iscmedical.co.uk. The effective time of cancellation will be taken as the date and time on which we receive your verbal written confirmation.
General cancellation fees
Cancellation 22 days or more before the session
A refund will be granted, subject to the deduction of an administration fee of £20.
Cancellation 21 days to 8 days before the session
A refund will be granted subject to the deduction of an administration fee of £80.
Cancellation 7 days or less before the session
We regret that no cancellation can be accepted 7 days or less before a session or on the day of the session itself.
Postponing your session
If you are unable to attend the one-to-one session that you originally booked for whatever reason, you may wish to postpone your booking to a future session. Requests to postpone your place on an ISC Medical one-to-one session must be made by email at enquiries@iscmedical.co.uk.
General postponement terms
Postponing 8 days or more before the session
If you are postponing for the first time: You can transfer your booking onto another session for free. The postponement takes effect as soon as we notify you by email that we have transferred your booking.
If you are postponing for the second time or more: You can transfer your booking onto another session subject to a payment of an administration fee of £80.
Postponing 7 days or less before the session
We regret that no request for postponement can be accepted 7 days or less before a session or on the day of the session itself.
When a one-to-one booking has been postponed once, it can no longer be cancelled for a refund. However it may be postponed further, subject to the terms and conditions set out above. The entitlement for further postponement and any fee payable will be based and calculated using the new date as a reference point.
ZOOM GUIDELINES
During a course, although we understand there may be special circumstances where you may need to switch off your camera temporarily, all candidates are expected to leave their camera on for the majority of the course. Should our trainer be unable to verify your participation throughout the day, we reserve the right to not issue the relevant CPD certificate for the course in question.
DOCUMENT DOWNLOADS
When ordering a downloadable product, you agree that the supply to you of the service begins at the time that you have placed the order and your payment is received by us. As such you will not have the right to cancel your order under the The Consumer Protection (Distance Selling) Regulations 2000 once your booking has been made. No refunds can be granted for downloads at any time.
Should you have problems downloading the documents purchased, please contact us so that we can email you a copy.
CPD CERTIFICATES
All ISC courses are CPD Accredited by The CPD Certification Service. CPD Points are only awarded for attending a course in-full and your attendance has been confirmed by the trainer. Failure to attend a course in full will result in the non-issue of your certificate of attendance.
AFTER-COURSE SUPPORT
The unlimited support provided after attending an ISC Medical course includes answering email queries relating to interview practice and the interview process. Support does not include formal interview coaching or provision of one-to-one coaching service, which would need to be purchased separately.